This Cancellation & Refund Policy outlines the terms under which subscriptions to the ScanToReviewAI platform (a product of Cosolvix) may be cancelled or refunded. By subscribing to our Service, you agree to these terms.
1. Cancellation Policy
You may cancel your ScanToReviewAI subscription at any time through your dashboard settings.
- Effect of Cancellation: If you cancel your subscription, the cancellation will take effect at the end of your current paid billing cycle (whether monthly or annual).
- Access Post-Cancellation: You will retain access to your premium features until the end of that billing cycle. Afterward, your account will be downgraded to the free tier or suspended, and you will not be charged again.
2. Strict No-Refund Policy
Due to the nature of Software-as-a-Service (SaaS) and the immediate delivery of digital infrastructure, AI processing limits, and QR code generation, we do not offer refunds on any subscriptions once billed.
Specifically, we will not issue refunds for the following consumer-side reasons:
- You forgot to cancel your subscription before the renewal date.
- You changed your mind after purchasing.
- You did not use the Service during your billing cycle.
- You failed to properly configure or distribute your generated QR codes.
- Google updated its algorithms or removed your reviews (as we do not control third-party platforms).
3. Exceptions (Company Fault / Bugs)
We stand by the quality of our engineering. The only exception to our strict no-refund policy is if a verifiable bug, system outage, or mistake strictly on the side of Cosolvix/ScanToReviewAI developers prevents you from using the core features of the platform for a significant portion of your billing cycle.
If you believe you qualify for this exception, you must:
- Report the bug/issue to our support team within 7 days of the occurrence.
- Provide adequate evidence (screenshots, logs, or detailed descriptions) of the failure.
- Allow our engineering team a reasonable window to attempt to fix the issue.
If we verify that the fault is entirely on our end and we are unable to resolve it, we will issue a pro-rated or full refund for that specific billing cycle at our sole discretion.
4. Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue under the terms of this policy, your account will be immediately suspended. We reserve the right to dispute the chargeback by providing evidence of your usage and agreement to these terms.
5. Contact Us
For cancellation assistance or to report a bug that may qualify for an exception, please contact us:
- Email: hello@cosolvix.com
- Parent Company: Cosolvix
- Address: Imperio Fitness, Ahilyanagar, Maharashtra, India